The Ministry of Consumer Affairs, Food and Public Distribution (Ministry)
vide its notification no. GSR 462(E) dated 15 July 2020 (Notification)
has notified certain provisions of the Consumer Protection Act,
2019 (CPA 2019) replacing the Consumer Protection Act,
1986. Pursuant to the power conferred under the CPA 2019, the
Ministry has notified the Consumer Protection (E- commerce) Rules,
2020 (E-commerce Rules) on 23 July 2020.
E-commerce Rules apply to the following:
E-commerce Rules do not apply to any activity of a natural
person carried out in its personal capacity, not being part of any
professional or commercial activity undertaken on a regular/
The key duties of e-commerce entities are as follows:
The liabilities prescribed under the E-commerce Rules are as follows:
The key duties of the sellers on an e-commerce marketplace are:
The key duties and liabilities of an inventory e-commerce entity are as follows:
Violation of the provisions of the E-commerce Rules shall be dealt with under the provisions of CPA, 2019.