The Consumer Protection Bill, 2019 (Bill) seeks to replace the Consumer Protection Act, 1986 (Act).
The Bill has been passed in the Rajya Sabha on 6 August 2019.
This update addresses the major changes that are likely to be introduced in the law relating to consumer protection.
Bill has been introduced with a view to widen the scope of the
regulatory framework in relation to consumer protection and
grievance redressal. The Bill, inter alia, introduces concepts
such as “unfair contracts”, “product liability” and provisions
relating to goods and services dealt with on online platforms.